Technical Support Team Lead

Apollo.io

2 months ago

4.0 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Team Lead, Technical Support at Apollo.io will guide and develop a team of Technical Support Representatives to ensure exceptional technical support and high customer satisfaction. The role acts as a bridge between Support, Engineering, and Product, advocating for customer needs and driving product and process improvements. It requires strategic leadership, a focus on continuous improvement, and the ability to operate in a fast-growing SaaS environment.

Skills

About Apollo.io

apollo.io

This company is a go-to-market platform that helps revenue teams generate and manage pipeline across outbound prospecting, inbound lead capture, contact enrichment, and deal tracking. It bundles automation, data enrichment, and analytics with CRM and third‑party integrations so sales and marketing teams can run scaled sequences, qualify leads faster, and surface higher‑quality opportunities. The product is aimed at growth and enterprise sales organizations that want to improve conversion rates, shorten sales cycles, and get clearer visibility into pipeline performance.