Technical Support Team Lead

Apollo.io(29 days ago)

RemoteFull TimeManager$137,918 - $180,733 (estimated)Technical Support

About this role

The Team Lead, Technical Support at Apollo.io will guide and develop a team of Technical Support Representatives to ensure exceptional technical support and high customer satisfaction. The role acts as a bridge between Support, Engineering, and Product, advocating for customer needs and driving product and process improvements. It requires strategic leadership, a focus on continuous improvement, and the ability to operate in a fast-growing SaaS environment.

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Required Skills

Technical Support
Team Leadership
Coaching
Mentoring
Performance Management
Process Optimization
Collaboration
Escalation
Troubleshooting
APIs

+6 more

About Apollo.io

apollo.io

This company is a go-to-market platform that helps revenue teams generate and manage pipeline across outbound prospecting, inbound lead capture, contact enrichment, and deal tracking. It bundles automation, data enrichment, and analytics with CRM and third‑party integrations so sales and marketing teams can run scaled sequences, qualify leads faster, and surface higher‑quality opportunities. The product is aimed at growth and enterprise sales organizations that want to improve conversion rates, shorten sales cycles, and get clearer visibility into pipeline performance.