Technical Support Team Lead
Wunder(17 days ago)
About this role
The Support Team Lead at Grubhub is responsible for managing the day-to-day operations of the customer support team, focusing on delivering excellent support service to merchants and stakeholders. They leverage data and collaborate across teams to improve support quality, resolve customer issues, and contribute to product improvements.
Required Skills
- Support
- Operations
- Data Analysis
- Customer Service
- Leadership
- Project Management
- Communication
- Support Metrics
About Wunder
wonder.comWonder is a research-as-a-service firm that pairs companies with a distributed team of professional researchers to deliver customized market, competitor, and consumer insights on demand. They synthesize primary and secondary research — literature reviews, expert interviews, surveys, and data analysis — into concise reports and briefs tailored for product, strategy, and investment decisions. Wonder is aimed at startups, product teams, investors, and consultants who need high-quality, human-curated research quickly without hiring full-time research staff.
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