Technical Support - Tech Lead
Smartsheet
About this role
A Technical Team Lead for Smartsheet's Technical Support organization, focusing on customer and Support agent experiences, leading as a subject matter expert, managing operations, and driving improvements in case handling and quality assurance.
Skills
About Smartsheet
smartsheet.comSmartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.
Recent company news
Portnoy Law Firm Announces Class Action on Behalf of Smartsheet, Inc. Investors
2 weeks ago
Raj Singh named Smartsheet CEO, returning to his enterprise tech roots in the Seattle area
Oct 6, 2025
Kahn Swick & Foti, LLC Filed A Class Action Lawsuit on Behalf of Shareholders of Smartsheet Inc. In The Western District of Washington
2 weeks ago
INVESTOR ALERT: Pomerantz Law Firm Reminds Investors with Losses on their Investment in Smartsheet Inc. of Class Action Lawsuit and Upcoming Deadlines - SMAR
3 weeks ago
SMAR Deadline: SMAR Investors with Losses in Excess of $100K Have Opportunity to Lead Smartsheet Inc. Securities Lawsuit
3 weeks ago
About Smartsheet
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Smartsheet.
Salary
$154k – $220k
per year
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