Technology Service Delivery Manager

JLL(1 month ago)

RemoteFull TimeManager$83,767 - $111,168 (estimated)IT Service Management

About this role

JLL is hiring a Service Delivery Manager within its Work Dynamics Technology Enablement function to oversee delivery and operations of technology services for one or more client accounts. The role serves as the central service point of contact across clients, internal teams, and vendors to ensure stable, high-performing application platforms and strong customer satisfaction. It is positioned within a global real estate services firm supporting enterprise workplace and facilities technology environments.

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Required Skills

IT Service Management
Service Delivery
SLA Management
KPI Reporting
Incident Management
Problem Management
Change Management
Root Cause Analysis
Stakeholder Management
Vendor Management

+10 more

Qualifications

Bachelor's Degree in Information Technology
Bachelor's Degree in Computer Science
ITIL v4

About JLL

jll.com

JLL (Jones Lang LaSalle) is a leading professional services firm specializing in commercial real estate and investment management. The company provides a comprehensive range of services to owners, tenants, and investors, addressing their property needs on a national and global scale. With a focus on innovative and intelligent solutions, JLL aims to tackle complex real estate challenges and create better futures within the industry. Their expertise spans various sectors, including advisory, leasing, property management, and capital markets.

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