Teleservices Consultant

The Teleservices Consultant role focuses on delivering services and expertise to business and consumer members via phone, with an emphasis on growing business and empowering members toward self-service options. The position handles various ACD queues, including technical support, card inquiries, and general inquiries, while maximizing member contacts to create mutually beneficial relationships. The consultant is responsible for maintaining up-to-date knowledge of products and systems, communicating process improvements, and adhering to organizational security procedures.