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Tier 1 Application Support at U-Haul - ApplyBlast

Tier 1 Application Support

U-Haul

5 months ago

3.3 on Glassdoor

Phoenix, Arizona

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves providing Tier 1 technical product support via phone and chat to U-Haul affiliates and end users for the WebSelfStorage application. The ideal candidate is customer-focused, technically savvy, and capable of resolving issues while maintaining positive communication under pressure. It includes educating affiliates on the application and troubleshooting system functionality.

Responsibilities

Provide phone and live chat support to affiliates and end users
Educate affiliates on the WebSelfStorage application features and workflows
Troubleshoot and resolve system functionality issues efficiently
Maintain detailed documentation and notes on all support tickets
Diffuse difficult customer situations with composed and positive communication

Skills

About U-Haul

uhaul.com

Headquarters

Phoenix, Arizona, United States

Company Size

10001+ employees

Founded

1945

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Looking for trucks, trailers, storage, U-Box® containers or moving supplies? With over 25,000 locations, U-Haul is your one-stop shop for your DIY needs.