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Tier 2 Helpdesk Engineer at PagerDuty - ApplyBlast

Tier 2 Helpdesk Engineer

PagerDuty

23 days ago

3.7 on Glassdoor

Lisbon, Portugal

Hybrid

Full Time

Medior

0 applicants

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About this role

The Tier 2 Helpdesk Engineer serves as the primary escalation point for PagerDuty's Employee IT helpdesk, resolving complex hardware, software, identity, and collaboration-tool issues that Tier 1 cannot close. This role administers endpoint management, identity, and SaaS collaboration platforms while providing white-glove hardware support and leading A/V setup for internal events. Success requires strong technical depth balanced with excellent customer service to support employees at all levels, including executives.

Responsibilities

Administer endpoint management and identity platforms including Jamf Pro and Microsoft Intune
Resolve escalated hardware, software, and identity issues for Tier 1 helpdesk tickets
Manage SaaS collaboration tools and coordinate A/V setup for internal events

Skills

About PagerDuty

pagerduty.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

PagerDuty is an AI-first operations platform that helps organizations detect, triage, and resolve digital incidents to minimize downtime and improve service reliability. It delivers real‑time alerting, on‑call scheduling and escalation, automated incident orchestration and runbooks, plus agentic AI/AIOps and automation to speed remediation. The platform integrates across DevOps, IT, and security toolchains and provides analytics and post‑incident insights for continuous improvement. Enterprises use PagerDuty to build operational resilience, shorten incident lifecycles, and coordinate response across teams.