Tier 2 - Member Support (Fully Remote)

PadSplit(5 months ago)

RemoteFull TimeSenior$103,480 - $139,286 (estimated)Customer Experience

About this role

PadSplit is seeking a senior Customer Experience support advocate to handle complex and escalated member issues with empathy, judgment, and initiative. The role involves investigating problems thoroughly, owning outcomes, and collaborating across teams to improve support processes.

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Required Skills

Communication
Investigation
De-escalation
Problem Solving
Customer Support
Empathy
Ownership
Collaboration
Policy Explanation
Investigation

About PadSplit

padsplit.com

PadSplit is a managed shared‑housing platform that offers affordable, furnished rooms and weekly rentals in modern, community homes. Listings include utilities, Wi‑Fi, laundry access and value‑added services like 24/7 telemedicine, with rooms starting around $119/week. PadSplit handles property management and streamlined move‑in to make safe, cost‑effective housing accessible. It targets working adults and community members who need flexible, short‑term or transitional housing with predictable weekly payments.

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