Senior Associate
55310 Iron Mountain do Brasil Limitada(19 days ago)
About this role
A Customer Experience Specialist at Iron Mountain serves as the voice of the brand, handling escalated customer concerns and delivering high-quality support across channels. The role focuses on resolving complex issues with empathy and critical thinking while helping redefine service quality and operational excellence. It supports a global customer base within the customer support function.
Required Skills
- Multi-Channel Support
- Problem Solving
- Decision Making
- De-escalation
- Communication
- Zendesk
- Process Improvement
- Shift Work
- Customer Advocacy
- Empathy
About 55310 Iron Mountain do Brasil Limitada
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