ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Tier 2 Support Specialist at Stem - ApplyBlast

Tier 2 Support Specialist

Stem

4 months ago

3.1 on Glassdoor

Broomfield, CO

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

Stem is seeking a Tier 2 Support Specialist to provide high-level technical and product support for their clean energy customers. The role involves diagnosing and resolving issues across hardware and software platforms, coordinating with internal engineering teams, and maintaining detailed documentation of customer interactions. Ideal candidates will be passionate about renewable energy and comfortable working in a busy, phone-based support environment.

Responsibilities

Respond to customer calls delivering high-quality technical support
Diagnose and resolve technical issues across hardware and software platforms
Escalate complex cases to Tier 3 support and development teams
Maintain thorough documentation of all customer interactions and service requests
Collaborate with engineering teams to assist with customer feature implementations

Skills

About Stem

stem.com

Headquarters

Houston, Texas, United States

Company Size

501-1000 employees

Founded

2009

View Profile

Stem is a global leader in AI-driven clean energy solutions and services, helping asset owners, operators, and stakeholders maximize the full value of their energy portfolios. The company offers its industry-leading PowerTrack™ software suite for solar and storage asset monitoring, energy management, SCADA, and performance optimization, alongside managed services and AI consulting. With assets managed across 50+ countries and nearly 20 years of experience, Stem serves over 16,000 customers in the clean energy industry.