Tier 2 Support Technician
inKind(9 days ago)
About this role
The Tier 2 Support Technician role involves providing technical customer support in a fast-paced environment, mainly via email and phone. The position emphasizes problem-solving, clear communication, and a focus on excellent customer service to restaurant guests and owners.
Required Skills
- Zendesk
- Customer Service
- Technical Support
- Communication
- Problem Solving
- CRM
- Ticketing
- Support
- Hospitality
- Organizational
Qualifications
- 1-2 years Technical Customer Service experience
- Experience with CRM software (Zendesk preferred)
About inKind
inkind.cominKind is a dining rewards app that helps users discover top restaurants and earn up to 20% back on meals. The app lets diners browse menus, find nearby spots, and pay their bill seamlessly to collect rewards. inKind works with participating restaurants across the U.S. to deliver curated dining deals and simplify guest payments, appealing to value-conscious customers and restaurants seeking repeat business.
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