Tier 3 Support
RingCentral(1 month ago)
About this role
RingCentral is hiring a Tier 3 technical support expert for its Contact Center organization, focused on helping contact center customers overcome complex, high-stakes technical challenges. The role serves as the top escalation point and a trusted advisor for customers and internal teams, improving outcomes through deep CCaaS expertise and customer advocacy. The position sits within RingCentral’s Global Service and Support team supporting its cloud communications and contact center platform, including RingSense AI.
Required Skills
- CCaaS
- Tier 3 Support
- Escalation Management
- Technical Troubleshooting
- Root Cause Analysis
- Log Analysis
- VoIP
- SIP
- Codec Configuration
- Network Troubleshooting
+15 more
About RingCentral
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