Empower AI
Empower AI is seeking a motivated Tier I Service Desk Agent to analyze and resolve IT incidents and service requests for a Department of War agency. The role involves independently determining the nature and priority of issues, applying diagnostic steps to resolve account and connectivity problems, and escalating complex cases when necessary. Performance is measured on first contact resolution, SLA adherence, and customer experience scores.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
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