Tier One Help Desk Technician

The Tier One Help Desk Technician serves as the primary point of contact for employees and customers seeking technical assistance, troubleshooting hardware, software, and network issues while documenting interactions and escalating complex cases. This role involves guiding users through solutions, managing basic user administration tasks, and participating in Agile ceremonies within a collaborative IT environment. The position requires a strong focus on problem-solving, clear communication, and adherence to established procedures and security requirements.