Tim lider u sektoru za korisničko iskustvo
A1(1 month ago)
About this role
A Team Leader - Contact Center at A1 is a people-focused leadership role that acts as the backbone for agents, processes and customer experience within the contact center. The position emphasizes fostering a culture of trust, open communication and continuous learning while influencing how the team operates. The role also involves using data and modern tools to inform decisions and drive improvements across the team.
Required Skills
- Team Leadership
- Coaching
- KPI Monitoring
- Data Analysis
- AI Tools
- Quality Monitoring
- Process Improvement
- Collaboration
- MS Office
- English Proficiency
Qualifications
- Bachelor's Degree
About A1
a1.netAlles aus einer Hand. Internet, TV, Mobil- & Festnetztelefonie, unbegrenztes Festnetz-Internet für zuhause und kostenloses WLAN-Modem.
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