Executive, Contact Centre

Chevening Awards(2 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$47,221 - $64,104 (estimated)Customer Service

About this role

A Contact Center Representative at Prudential delivers high-quality telephone servicing to agents and policyholders, focusing on meeting service level agreements and customer expectations. The role supports contact center operations to achieve financial, operational, and people-related KPIs while contributing to process improvements and organizational learning.

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Required Skills

Telephone Service
Customer Service
Communication
English
Mandarin
Listening Skills
Empathy
Process Improvement
Issue Resolution
Teamwork

Qualifications

Diploma
Degree

About Chevening Awards

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Since 1983, Chevening has brought over 60,000 exceptional professionals from around the world to study in the UK through scholarships and fellowships funded by the UK Government. This unique opportunity has helped to elevate careers, transform communities, shift and deepen perspectives, and build intercontinental bridges.

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