Trainer, Customer Experience
Zocdoc(13 days ago)
About this role
A Customer Experience Trainer at Zocdoc supports the company’s mission to give power to the patient by developing and scaling learning programs for the Customer Experience organization. The role focuses on ensuring consistent knowledge and readiness across CX teams so they can deliver best-in-class support to patients and providers.
Required Skills
- Training Design
- Facilitation
- Onboarding
- eLearning
- Instructional Design
- Knowledge Management
- Stakeholder Communication
- Coaching
- Performance Management
- Communication
About Zocdoc
zocdoc.comZocdoc is an online healthcare marketplace that helps patients find and book in-person and telehealth appointments with doctors, dentists, and other providers. Users can search by specialty, location, insurance, availability, and read patient reviews, then book appointments in real time with reminders and digital check‑in. For clinicians and practices, Zocdoc offers scheduling and practice‑management tools to accept online bookings, fill openings, and manage patient flow. The platform emphasizes convenience and matching patients with in‑network providers quickly.
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