Manager, Customer Experience
Zocdoc(5 days ago)
About this role
A Manager, Customer Experience at Zocdoc leads the team responsible for delivering best-in-class support to healthcare providers and maximizing their value from the Zocdoc marketplace. The role supports the company’s mission to improve patient experience by ensuring providers can effectively use the platform and by fostering an inclusive, high-performing team culture.
Required Skills
- Leadership
- Coaching
- Performance Management
- Stakeholder Communication
- Salesforce
- Escalation Management
- Customer Service
- Talent Development
- Problem Solving
About Zocdoc
zocdoc.comZocdoc is an online healthcare marketplace that helps patients find and book in-person and telehealth appointments with doctors, dentists, and other providers. Users can search by specialty, location, insurance, availability, and read patient reviews, then book appointments in real time with reminders and digital check‑in. For clinicians and practices, Zocdoc offers scheduling and practice‑management tools to accept online bookings, fill openings, and manage patient flow. The platform emphasizes convenience and matching patients with in‑network providers quickly.