Training & Quality Assurance Program Manager, Customer Experience

Crunchyroll, LLC(25 days ago)

HybridFull TimeSenior$140,618 - $185,717 (estimated)Customer Experience

About this role

The Training & QA Program Manager on Crunchyroll’s Customer Experience team leads the design and continuous improvement of global training and quality programs to ensure consistent, high-quality customer support. The role partners with operations and external vendors, leverages QA insights and learning systems, and supports multilingual initiatives. This position reports to the Senior Manager of Quality Assurance and is open in San Francisco, Los Angeles, or Dallas.

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Required Skills

Training
Quality Assurance
Program Management
Vendor Management
Data Analysis
Learning Management
Conversation Review
Automation
Coaching
Multilingual Support

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About Crunchyroll, LLC

crunchyroll.com

Crunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.