Training & Quality Assurance Program Manager, Customer Experience

Crunchyroll, LLC(25 days ago)

HybridFull TimeManager$79,095 - $98,869Customer Experience

About this role

The Training & QA Program Manager at Crunchyroll designs and executes global training and quality assurance programs for the Customer Experience organization to improve agent performance and ensure consistent service standards. The role partners with operations, vendors, and cross-functional teams to align learning and QA initiatives with organizational priorities and apply data-driven insights to inform program design. The position reports to the Senior Manager of Quality Assurance and supports locations in San Francisco, Los Angeles, or Dallas.

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Required Skills

Training
Quality Assurance
LMS
QA Tools
Data Analysis
Vendor Management
Automation
Learning Innovation
Mentoring
Project Management

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About Crunchyroll, LLC

crunchyroll.com

Crunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.