Training & Quality Assurance Program Manager, Customer Experience
Crunchyroll, LLC
About this role
The Training & QA Program Manager at Crunchyroll oversees the design, implementation, and continuous improvement of global training and quality assurance programs for the Customer Experience organization. The role focuses on improving agent performance, ensuring strategic alignment across vendors and internal teams, and using data-driven insights to measure program effectiveness. The position reports to the Senior Manager of Quality Assurance and is open to candidates in San Francisco, Los Angeles, or Dallas.
Skills
About Crunchyroll, LLC
crunchyroll.comCrunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.
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About Crunchyroll, LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Crunchyroll, LLC.
Salary
$88k – $110k
per year