Training & Quality Assurance Program Manager, Customer Experience

Crunchyroll, LLC(25 days ago)

HybridFull TimeManager$87,724 - $109,654Customer Experience

About this role

The Training & QA Program Manager at Crunchyroll oversees the design, implementation, and continuous improvement of global training and quality assurance programs for the Customer Experience organization. The role focuses on improving agent performance, ensuring strategic alignment across vendors and internal teams, and using data-driven insights to measure program effectiveness. The position reports to the Senior Manager of Quality Assurance and is open to candidates in San Francisco, Los Angeles, or Dallas.

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Required Skills

Training
Quality Assurance
Program Management
Data Analysis
Vendor Management
LMS
QA Tools
Conversation Review
Multilingual Support
Mentoring

+5 more

About Crunchyroll, LLC

crunchyroll.com

Crunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.