User Operations Manager
harvey
About this role
The User Operations Manager at Harvey is responsible for leading a high-performing support team, ensuring exceptional customer experiences for enterprise and mid-market clients. This role involves setting performance expectations, driving operational efficiency, and implementing process improvements while collaborating with cross-functional teams to address escalations. The manager will also analyze key metrics to identify performance gaps and foster a culture of accountability and continuous improvement within the global support organization.
Skills
About harvey
www.harvey.aiHarvey is a legal AI company that provides generative AI tools for law firms and legal teams. Its platform helps with tasks such as legal research, drafting, document analysis, and workflow automation.
Recent company news
Forbes AustraliaFrom roommates to decacorn founders: Inside the rise of legal AI startup Harvey
6 days ago
The New York TimesHarvey, a Maker of A.I. Legal Software, Raises New Funds
Dec 4, 2025
Bloomberg Law NewsHarvey’s $8 Billion Question: Can AI Startup Match Its Hype?
Oct 30, 2025
ABC7 ChicagoSinging mailman video: Lavonte Harvey of Chicago's Austin neighborhood goes viral, gets new truck, starts new clothing company
3 weeks ago
Dallas Innovates$11B San Francisco Legal AI Startup Harvey To Open Dallas Office
1 month ago
About harvey
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for harvey.
Salary
$153k – $207k
per year