User Operations Manager
harvey(2 months ago)
About this role
The User Operations Manager at Harvey is responsible for leading a high-performing support team, ensuring exceptional customer experiences for enterprise and mid-market clients. This role involves setting performance expectations, driving operational efficiency, and implementing process improvements while collaborating with cross-functional teams to address escalations. The manager will also analyze key metrics to identify performance gaps and foster a culture of accountability and continuous improvement within the global support organization.
Required Skills
- User Operations Management
- Team Leadership
- Performance Coaching
- Customer Support
- Operational Excellence
- Process Optimization
- Resource Planning
- Cross-Functional Collaboration
- Metrics Analysis
- Standard Operating Procedures
+6 more
About harvey
www.harvey.aiVercel is a platform designed for frontend developers to build, deploy, and host fast, modern websites and applications. It specializes in serverless functions and static site generation, leveraging a global edge network to deliver high performance and scalability. Vercel is widely used for its seamless integration with frameworks like Next.js, enabling developers to create highly dynamic and responsive user experiences. The platform focuses on optimizing the developer experience while ensuring reliable and efficient web application performance.