Verification Advocate
Carvana(26 days ago)
About this role
A Customer Care Advocate at Carvana represents the company in-person at the Tempe headquarters and serves as a primary point of contact for customers buying or selling vehicles. The role focuses on delivering a seamless, customer-centered experience across Sell to Carvana, Verification, and Customer Experience teams. It contributes to company success by fostering customer trust and supporting overall satisfaction during the transaction process.
Required Skills
- Customer Service
- Phone Support
- Inbound Calls
- Outbound Calls
- Casework
- Documentation Review
- Verification
- Problem Solving
- Critical Thinking
- Tech Savvy
+2 more
Qualifications
- High School Diploma or GED
- Associate Degree (Preferred)
- Bachelor's Degree (Preferred)
About Carvana
carvana.comCarvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.
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