VOIP Support Engineer

Cyara(2 months ago)

HybridFull TimeSenior$90,171 - $122,241 (estimated)Telecommunications Operations

About this role

The VOIP Support Engineer will drive Cyara’s global telecommunications operations, ensuring highly reliable and cutting-edge services for enterprise customers. The role is central to shaping telecommunications strategy, maintaining key vendor relationships, and influencing customer decisions on telecom solutions. It involves working closely with cross-functional teams to enhance the CX assurance platform and support Cyara’s global expansion. The position carries significant responsibility for managing complex, high-stakes telecom environments and regulatory considerations across key markets.

View Original Listing

Required Skills

VOIP Support
Telecommunications Strategy
Real-Time Decision Making
Vendor Management
Customer Engagement
Enterprise Troubleshooting
Solution Architecture
Sales Collaboration
Pre-Sales Support
Subject Matter Expertise

+17 more

About Cyara

cyara.com

Cyara is an AI-led CX assurance platform that helps companies test, monitor, and optimize customer journeys—particularly voice and contact-center digital experiences. It automates functional, regression, and load testing for IVR, telephony, chatbots and other channels, and continuously monitors live interactions to detect regressions, routing issues, and performance problems. Cyara integrates with contact-center systems and development workflows to accelerate delivery, reduce defects, and ensure SLA/compliance. Enterprises use the platform to validate changes, improve reliability, and deliver smoother, more consistent customer experiences.

View more jobs at Cyara →