VP, Customer Operations
Emburse(1 month ago)
About this role
The VP, Customer Operations at Emburse is responsible for owning and evolving the operational foundation of the end-to-end client experience across delivery, engagement, and renewal. This role sits at the center of a complex, multi-product B2B SaaS environment, translating intricate contractual, financial, and systems requirements into scalable operating models. The position partners closely with Customer Experience, Finance, Product, Sales, Legal, and Engineering to align client outcomes with financial performance. It also plays a key role in supporting private equity stakeholders through rigorous reporting and economically sound operations.
Required Skills
- Customer Operations
- Systems Thinking
- Contract Management
- Financial Analysis
- Revenue Forecasting
- Renewal Management
- Unit Economics
- Margin Analysis
- KPI Development
- Operational Reporting
+10 more
Qualifications
- 15+ Years Leadership Experience in B2B SaaS
About Emburse
emburse.comEmburse is a SaaS company that provides travel and expense management software to help organizations control spend, automate expense reporting, and manage corporate travel. Its platform offers solutions for expense management, corporate travel booking, policy enforcement, and analytics to streamline approvals, reconciliation, and reporting. Emburse emphasizes automation and AI-enabled capabilities—IDC named it a leader in AI-enabled travel & expense—and integrates with finance systems to improve compliance and reduce costs. Finance and operations teams use Emburse for centralized spend controls, better visibility, and faster processing.
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