WFM Business Intelligence Analyst
Global Payments(1 month ago)
About this role
The WFM Business Intelligence Analyst at Global Payments translates workforce and operational data into strategic insights to optimize resource allocation and improve service delivery across contact center and back office operations. This role partners with planners, data analysts, and business leaders to build BI dashboards, run scenario and financial impact analyses, and deliver executive-level recommendations that drive efficiency and customer experience improvements.
Required Skills
- SQL
- Tableau
- Power BI
- Data Visualization
- Forecasting
- Scheduling
- Capacity Planning
- Data Modeling
- Scenario Analysis
- Data Governance
+8 more
Qualifications
- Bachelor's Degree in Business Administration, Finance, Mathematics, or Data Science
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