WFM Real Time Management Professional
Philip Morris International(1 day ago)
About this role
The WFM Real Time Management Professional acts as a key liaison between operations and contact center partners, providing insights and strategies to enhance contact center efficiency and performance. The role involves analyzing data, advising on staffing and routing strategies, and supporting operational objectives to optimize service delivery.
Required Skills
- Workforce Management
- Data Analysis
- Call Routing
- Agent Skilling
- Performance Monitoring
- Stakeholder Communication
- Operational Strategy
- Contact Center
- Data Visualization
- Scheduling
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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