WFM Scheduling Analyst I

Duckard(4 months ago)

HybridFull TimeMedior$75,637 - $101,698 (estimated)Workforce Management

About this role

A mid-level analyst role within Teleperformance's workforce management function supporting contact center operations. The position centers on using analytics and forecasts to inform staffing and scheduling decisions and to support continuous process improvement. It is typically filled by someone with a university-level education and around 1-2 years of professional experience and may include informal team leadership.

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Required Skills

Forecasting
Scheduling
Data Analysis
Workforce Management
Resource Allocation
Reporting
Call Analytics
Team Leadership

Qualifications

University Degree

About Duckard

tp.com

TP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.

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