WFM Scheduling Analyst II

Duckard(2 months ago)

HybridFull TimeManager$104,182 - $137,777 (estimated)Customer Service

About this role

A Workforce Management Manager at Teleperformance focused on supporting the company’s contact center operations within its customer experience management organization. The role centers on using analytics and planning to align staffing and operational activities with business objectives and contributing to process improvements. It typically involves supervising a team and working across stakeholders to deliver measurable operational results.

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Required Skills

Call Forecasting
Schedule Planning
Workforce Management
Data Analysis
Resource Allocation
Team Management
Process Improvement
Productivity Analysis
Attrition Analysis

About Duckard

tp.com

TP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.

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