Workforce Management and Business Insights Analyst
ProPharma(5 months ago)
About this role
A Workforce Management Analyst at ProPharma supports the Contact Center by managing the workforce management platform and producing analytics and reporting. The role turns workforce data into insights to inform staffing, forecasting, and scheduling decisions while collaborating with cross-functional teams to align workforce strategies with business objectives.
Required Skills
- Workforce Management
- Forecasting
- Scheduling
- Data Analysis
- Reporting
- Power BI
- Tableau
- Excel
- Communication
- Collaboration
+5 more
Qualifications
- Bachelor’s Degree in Business
About ProPharma
propharmagroup.comProPharma helps navigate the complexities of drug development and ensure patient health and safety throughout the product lifecycle.
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