Workforce Manager, CARE
TruGreen LawnCare(1 month ago)
About this role
The Workforce Management Team at TruGreen is tasked with ensuring that customer care operations deliver a consistent experience by managing contact center scheduling. This role is pivotal in analyzing trends and providing resource capacity, utilization, and forecasting data to improve operational efficiency and customer service quality.
Required Skills
- Workforce Management
- Call Center Operations
- Data Analysis
- Resource Planning
- Forecasting
Qualifications
- Bachelor’s Degree
- 5+ Years of Management Experience
- 1-2 Years of Supervisory Experience
About TruGreen LawnCare
trugreen.comNeed lawn care maintenance or treatment services? TruGreen's your go-to for personalized lawn care. Click here or call us at 800-464-0171 to learn more.
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