Work From Home, Principal Process Manager, Complaints Operations Strategy
Capital One
About this role
A Principal Process Manager in Complaints Operations Strategy at Capital One is a senior role focused on transforming how the organization handles escalated customer complaints and shaping long-term complaints strategy within the Escalated Complaints Horizontal Operations & Strategy (ECHOS) team. The position is primarily work-from-home with occasional in-person reporting requirements and supports cross-organizational efforts to improve customer outcomes and operational effectiveness.
Skills
Qualifications
About Capital One
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
Recent company news
Business WireCapital One UK Signs New Partnership With NotifyNOW to Reduce Burden of End-of-life Admin on Grieving Families
7 hours ago
MarketBeatDavis Selected Advisers Has $1.78 Billion Stock Position in Capital One Financial Corporation $COF
5 hours ago
Fast CompanyAmex Platinum and Chase Sapphire made airport lounges the ultimate perk. Capital One’s new travel app targets the next step
1 day ago
SkiftCapital One to Make 'Payout' to Acquire the Hopper Tech and Employees that Built Its Travel Portal
1 day ago
PhocusWireCapital One launches standalone travel app, brings tech in-house
1 day ago
About Capital One
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Capital One.
Salary
$99k – $113k
per year