Workforce Management Associate

Greenlight Financial Technology(1 day ago)

RemoteFull TimeSenior$70,000 - $103,500Customer Support

About this role

Greenlight is hiring a Workforce Management Associate responsible for ensuring the customer support organization is efficiently staffed across contact centers, managing forecasting, capacity planning, and real-time operations to meet customer demand. The role involves collaboration with various teams, strategic planning, and process optimization in a fast-paced environment.

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Required Skills

Forecasting
Capacity Planning
Scheduling
Data Analysis
WFM Tools
Real-Time Operations
Stakeholder Management
Customer Support
Contact Center
Fintech

About Greenlight Financial Technology

greenlightcard.com

Greenlight is a consumer fintech that offers a kid-focused debit card and companion mobile app designed to teach children money management. The platform gives parents tools to automate allowances and chores, set spending limits and merchant controls, and monitor transactions in real time. It also includes savings goals and custodial investing features so kids can learn saving and basic investing with parental oversight. Families use Greenlight for its child-friendly cards, app-driven controls, and emphasis on hands-on financial education.

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