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Workforce Management Analyst at SCAN Health Plan - ApplyBlast

Workforce Management Analyst

SCAN Health Plan

9 months ago

3.5 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Workforce Management Analyst at SCAN is responsible for forecasting, scheduling, and real-time monitoring to ensure Telesales and Sales Support teams are adequately staffed to meet service and performance targets. The role supports resource planning during critical periods like the Annual Enrollment Period, tracks budget requirements, and provides insights to optimize efficiency and agent experience. The analyst partners with sales management and cross-functional teams to support decision-making and optimize workforce systems.

Skills

Qualifications

Bachelor's Degree in Business, Operations, Statistics, or related fieldCertified Workforce Planning Professional (CWPP)Six SigmaPMP

About SCAN Health Plan

scanhealthplan.com

SCAN Health Plan is a nonprofit Medicare Advantage health plan operating as an HMO under Medicare. It provides comprehensive coverage with additional benefits such as dental, vision, prescription drugs, OTC allowances, and transportation, serving beneficiaries in California, Arizona, Nevada, New Mexico, Texas, and Washington.