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Workforce Manager | Pampanga at TaskUs - ApplyBlast

Workforce Manager | Pampanga

TaskUs

5 months ago

4.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Workforce Management role responsible for overseeing all aspects of staffing and scheduling within the contact center to ensure service levels are met and profitability is maintained. The position involves managing and coaching supervisors, acting as an escalation point for operational matters, and collaborating closely with clients and operations management.

Responsibilities

Oversee all aspects of workforce staffing and scheduling operations
Manage, motivate, and coach workforce management supervisors and teams
Serve as the primary escalation point for complex workforce matters
Ensure programs are efficiently staffed while maintaining profitability and service levels
Collaborate with clients and operations management to align workforce strategy

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

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TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.