Google Operations Center
The Workforce Real Time Analyst is responsible for managing work assignments, schedule movements, and capacity planning to deliver required service line work. This role involves monitoring call and contact forecasts, tracking employee adherence to schedules, and making day-to-day operational decisions. The position requires expertise in workforce management within a multi-skill, multi-channel contact center environment.
GOC partners with Google to provide support to their users and customers. Join our growing team of world-class problem solvers
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Google Operations Center.
Google Operations Center didn’t post a salary, so this is our estimate from similar listings.
40% above the average for this role
Real Time Analyst | Batangas
TaskUs
Workforce Management Analyst (Remote)
CareTalk Health
Omni-Channel Workforce Management Capacity Planner
Gainwell Technologies
Workforce Analyst
Goldman Sachs Asset Management
Analyst, PSC Workforce Management
Diversity Employment
Senior Workforce Planning Analyst
Lightspeed Commerce