Workforce Specialist - Customer Support
Equinix(19 days ago)
About this role
Equinix is hiring a Workforce Specialist to optimize resource planning, performance management, and workforce governance for their global Customer Support Team. The role involves forecasting, scheduling, reporting, and leveraging workforce management tools to improve productivity and customer experience.
Required Skills
- workforce Management
- Forecasting
- Performance Management
- Data Analysis
- Excel
- Tableau
- Power BI
- Call Center Operations
- Business Analysis
- Project Management
Qualifications
- Bachelor's Degree in Business Administration
- 5+ years in a call center or customer support environment
- Experience with WFM practices and tools
- Proficiency with ACD systems and case management platforms
About Equinix
equinix.comEquinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.
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