2025 Assessments Only GVPTP (Evergreen)

Philip Morris International(1 year ago)

Quezon City, PhilippinesOnsiteFull TimeManager$128,306 - $168,229 (estimated)Operations

About this role

The Team Leader, Operations at Concentrix supervises a group of call center associates and supports daily operational delivery for a specified program in Quezon City, Philippines. The role focuses on maintaining service standards, supporting team development, and acting as an escalation point while working full-time onsite in English.

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Required Skills

Coaching
Performance Management
Attendance Monitoring
KPI Management
Escalation Handling
Communication
Scheduling
Team Leadership
Policy Compliance
Mentoring

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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