Team Leader -Luxury/Retail/E-commerce
Concentric(2 months ago)
About this role
The Team Leader, Operations supervises a team of call center associates supporting luxury/retail/e-commerce customers. The role focuses on leading daily operations, driving performance against customer experience and KPI targets, and serving as an escalation point. This position is full-time and based in Dubai CommerCity.
Required Skills
- Team Leadership
- Call Center Operations
- Performance Coaching
- KPI Management
- Customer Escalations
- Workforce Management
- Performance Management
- Team Meetings
- Communication
- Scheduling
+2 more
Qualifications
- Associate's Degree
About Concentric
concentrix.comConcentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.
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