2025 Workforce Management GVPTP

Philip Morris International(10 months ago)

Makati City, PhilippinesOnsiteFull TimeManager$87,275 - $116,582 (estimated)Human Resources

About this role

The Sr. Manager Workforce Management leads the workforce management function for contact center programs, overseeing forecasting, capacity planning, and schedule governance. The role drives workforce strategy execution and works with cross-functional stakeholders to align staffing to business and client needs. Located in Makati City, the position supports operational performance and continuous improvement initiatives.

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Required Skills

Forecasting
Capacity Planning
Scheduling
Intraday Management
Communication
Coaching
Microsoft Office
Data Analysis
Forecasting Tools
Stakeholder Management

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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