2025 Workforce Management GVPTP
CNX
About this role
The Sr. Manager Workforce Management leads the workforce management function for contact center programs, overseeing forecasting, capacity planning, and schedule governance. The role drives workforce strategy execution and works with cross-functional stakeholders to align staffing to business and client needs. Located in Makati City, the position supports operational performance and continuous improvement initiatives.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$87k – $117k
per year
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