7275 - Quality Services - Quality Consultant
Bill Gosling Outsourcing(2 months ago)
About this role
A Quality Consultant at Bill Gosling Outsourcing evaluates and audits customer interactions (telephone, email, and chat) against client-specific guidelines to ensure consistently high service quality. The role documents detailed feedback via evaluation tools, participates in calibration and training sessions, and implements client updates while adhering to company policies and information security responsibilities.
Required Skills
- Quality Auditing
- Conversation Evaluation
- Written Feedback
- Calibration Calls
- Productivity Targets
- Client Training
- Information Security
- Phone Support
- Email Support
- Chat Support
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
View more jobs at Bill Gosling Outsourcing →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Bill Gosling Outsourcing
Agent, Customer Service Representative - Customer Experience
Bill Gosling Outsourcing(3 days ago)
System Administrator
Bill Gosling Outsourcing(4 days ago)
Quality Assurance Analyst - Quality Service
Bill Gosling Outsourcing(5 days ago)
Team Leader - Back Office Operations
Bill Gosling Outsourcing(5 days ago)
Similar Jobs
Sr. Quality Evaluator
Philip Morris International(6 months ago)
Customer Support Specialist - Quality
Brightree(4 months ago)
Specialist, Training & Quality
Philip Morris International(11 months ago)
Customer Service Representative English Pereira
TaskUs(2 years ago)
Customer Service Representative (Digital)
Acquire(8 months ago)
Advisor I, Mandarin Chat Support
Philip Morris International(3 months ago)