Abteilungsleitung Call Center (m/w/d)

Intrum(13 days ago)

HybridFull TimeSenior$100,636 - $135,892 (estimated)Operations

About this role

The role involves leading teams in a call-center environment, focusing on optimizing processes, managing KPIs, and ensuring quality standards within a financial or debt collection setting. The position requires strategic planning, stakeholder communication, and operational management.

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Required Skills

Leadership
Workforce Management
Call Center
Process Optimization
Reporting
Legal Knowledge
CRM Systems
Analytics
Conflict Resolution
Communication

About Intrum

intrum.com

Intrum is Europe’s leading provider of ethical debt collection and credit management services, helping businesses improve cash flow, recover overdue invoices, and manage credit risk while supporting individuals in regaining financial control. Our commitment to sustainable payments, financial wellbeing, and responsible lending ensures long-term economic resilience and effective receivables management.

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