Account Director
Global Relay(1 month ago)
About this role
The Account Director is a senior individual contributor in Customer Success responsible for managing a portfolio of high-value enterprise accounts to drive long-term customer success, retention, and revenue growth. The role focuses on strategic alignment with C-suite stakeholders, delivering multi-year success plans, and acting as the primary escalation and advocate for customers across internal teams. It requires a consultative approach and close collaboration with product, sales, and executive leadership to influence outcomes and product direction.
Required Skills
- Account Strategy
- Relationship Building
- Executive Engagement
- Risk Mitigation
- Renewal Negotiation
- Revenue Growth
- Cross-Sell
- Up-Sell
- Product Advocacy
- Cross-Functional
+2 more
About Global Relay
globalrelay.comGlobal Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.