Account Management Director

eClinical Solutions(1 month ago)

HybridFull TimeDirector$182,870 - $242,214 (estimated)Customer Success

About this role

The Account Management Director at eClinical Solutions partners with customers to ensure they achieve business outcomes using the elluminate platform. The role focuses on building trusted advisor relationships, driving customer satisfaction, loyalty, and retention, and advancing product adoption to generate growth. The director works closely with client leadership and internal teams to align strategy and measure outcomes.

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Required Skills

Customer Relationships
Customer Lifecycle
Client Collaboration
Data Strategy
Issue Resolution
Documentation
Training Delivery
Product Demonstrations
Revenue Generation
Renewals Management

+4 more

Qualifications

Bachelor's Degree in Sciences, Business, Computer Science, Communications or Related Field (Preferred)
Clinical Data Management Experience (Preferred)
Clinical Programming Experience (Preferred)

About eClinical Solutions

eclinicalsol.com

eClinical Solutions unifies people, data, and AI to support clinical research with purpose-built clinical data software and clinical biometrics services. They combine an integrated technology platform with expert biometrics teams (data management, biostatistics/statistical programming, and data science) to help sponsors and CROs generate high‑quality, regulatory‑compliant trial data. Their solutions focus on accelerating decision‑making and shortening development timelines through automation, analytics, and scalable clinical operations.