Account Manager, EMEA (Retention Acceleration)

WGSN(29 days ago)

London, United KingdomOnsiteFull TimeMedior$69,685 - $94,357 (estimated)Sales

About this role

The Account Manager (Retention Acceleration) at WGSN is responsible for safeguarding and growing a high-volume portfolio of small-to-medium B2B subscription clients. The role focuses on driving renewal performance, reducing churn and ensuring customers understand and realise the value of WGSN’s trend forecasting products and services. Working closely with cross-functional teams, the position supports a seamless customer journey from onboarding through renewal. Based in London, the role operates within WGSN’s EMEA Sales organisation in an office-based setting with some flexibility as part of a wider hybrid culture.

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Required Skills

Account Management
Customer Retention
Contract Management
Renewal Management
Churn Reduction
Customer Onboarding
Data Analysis
Salesforce CRM
Forecasting
Account Planning

+16 more

About WGSN

wgsn.com

WGSN is a global authority on change that combines expert trend forecasting with data science to help brands, retailers, designers and product teams anticipate fashion, lifestyle and consumer trends. It delivers subscription-based research, trend reports, color and materials guidance, market intelligence, analytics and bespoke consulting to support product design, merchandising and strategic planning. Companies rely on WGSN’s forward-looking insights and analyst expertise to inform innovation, marketing and R&D with actionable recommendations and global coverage.