Account Resolution Lead
ViaPlus by VINCI Highways
About this role
The Account Resolution Lead at ViaPlus manages escalated customer concerns, supports collection recovery efforts, and collaborates across teams to ensure operational efficiency. The role involves handling high-priority account issues, reporting, and data analysis, with a focus on customer service and process adherence.
Skills
Qualifications
About ViaPlus by VINCI Highways
viaplus.comViaPlus is the mobility and digital-tolling arm of VINCI Highways that develops and operates end-to-end tolling, traffic-management and customer-facing mobility services. It combines electronic toll collection, back‑office and payment systems with real‑time traffic information, fleet services and digital apps to improve traffic flow, safety and user experience on managed roads. Leveraging VINCI Highways’ global network and infrastructure expertise, ViaPlus delivers interoperable, data-driven solutions for road operators, public authorities, fleets and drivers.
About ViaPlus by VINCI Highways
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k – $52k
per year