UK Voice of the Customer Specialist UK & I
Global Payments(20 days ago)
About this role
The role involves handling customer complaints, conducting root cause analysis, and coordinating with internal teams to improve customer satisfaction and product adoption. The position also focuses on maintaining relationships, managing escalations, and supporting projects to ensure customer success over digital channels.
Required Skills
- Customer Service
- Complaint Handling
- Relationship Building
- Root Cause Analysis
- Stakeholder Management
- Customer Satisfaction
- Product Adoption
- Escalation Management
- Cross-Functional Coordination
- Data Analysis
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