Assistant Collections Manager

GoodLeap(27 days ago)

Mexico City, MexicoOnsiteFull TimeManager$32,800 - $32,800Collections

About this role

The Assistant Collections Manager at GoodLeap oversees a team of collectors, ensuring they provide an excellent customer experience while meeting collection targets. The role focuses on coaching and developing team members into strong negotiators, maintaining high morale, and managing performance standards. It requires close monitoring of collection activities, workload management, and collaboration with leadership to improve strategies and reduce delinquency. The position is based in Mexico City supporting GoodLeap’s consumer financing operations for sustainable solutions.

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Required Skills

Team Leadership
Staff Training
Performance Management
Call Center Management
Project Management
Collections Strategy
Queue Management
Dialer Management
Conflict Resolution
Problem Solving

+11 more

Qualifications

High School Diploma
GED

About GoodLeap

goodleap.com

GoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.