Assistant Manager, Client Experience

Funding Societies | Modalku Group(6 months ago)

HybridFull TimeSenior$111,684 - $150,087 (estimated)Customer Service

About this role

An Assistant Manager, Client Experience at Funding Societies | Modalku is a mid-senior level, client-facing role within the customer service organization focused on the SME lending product across Southeast Asia. The position sits at the intersection of customer-facing operations and cross-functional teams to support the company's customer-centric mission.

View Original Listing

Required Skills

Team Leadership
Client Servicing
Live Chat
Email Support
Hotline Support
Post-Sales
KYC
Escalation Management
Process Improvement
SOPs

+13 more

Qualifications

Bachelor's Degree in Business, Communications, or Marketing

About Funding Societies | Modalku Group

fundingsocieties.com

Funding Societies is the largest SME digital financing platform in Southeast Asia, specializing in providing short-term financial solutions tailored to the needs of small and medium-sized enterprises (SMEs). The platform connects SMEs in need of funding with retail and institutional investors, facilitating a variety of financing options. Through its accessible and innovative approach, Funding Societies empowers businesses to grow and thrive in a competitive market.