Customer Support

Apollo.io(29 days ago)

Mexico City, MexicoOnsiteFull TimeJunior$70,401 - $94,069 (estimated)Customer Support

About this role

The Product Advocate at Apollo.io is a customer-facing role based in Mexico City that ensures customers achieve their goals by representing product value and fostering a values-driven culture. The role focuses on delivering exceptional experiences, maintaining product knowledge, and collaborating with cross-functional teams to drive continuous improvement. Strong English fluency is required.

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Required Skills

Customer Support
Technical Support
Troubleshooting
Communication
Product Knowledge
SLA Adherence
CSAT
Ticketing Systems
Live Chat
Time Management

+4 more

About Apollo.io

apollo.io

This company is a go-to-market platform that helps revenue teams generate and manage pipeline across outbound prospecting, inbound lead capture, contact enrichment, and deal tracking. It bundles automation, data enrichment, and analytics with CRM and third‑party integrations so sales and marketing teams can run scaled sequences, qualify leads faster, and surface higher‑quality opportunities. The product is aimed at growth and enterprise sales organizations that want to improve conversion rates, shorten sales cycles, and get clearer visibility into pipeline performance.